FREQUENTLY ASKED QUESTIONS
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I have been told I have an astigmatism. Can I wear contacts?
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I've never worn glasses before, but now the doctor says I need a bifocal. Can I still wear contact lenses?
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Can I try a different brand of contact lenses than I have been fit with?
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What if I don't know my contact lens prescription but I would like to order contacts?
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I wear rigid contact lenses. Can I order replacements on line?
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Is my information safe on your website?
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How do I contact Lake Plains Eye Center?
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How long will it take to receive my contact lenses?
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I don't see my brand of contact lenses on your site.
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I've never worn contact lenses before, but I would like to...what do I do?
Yes! There are many brands of soft contact lenses and rigid gas permeables (RGPs)that are available to patients with astigmatism. Please contact Lake Plains Eye Center for an evaluation.
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Yes! We have many options for presbyopic patients. There are many brands of multifocal contact lenses available, or the doctor may have you try monovision, which is using one eye for near vision and one eye for distance vision. Call today for an evaluation appointment.
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Your contact lens prescription and brand is determined by a physician for your specific eye health and measurements. You should contact Lake Plains Eye Center if you are having trouble with your current contact lens brand, or if you would like to try something different.
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If you are a Lake Plains Eye Center contact lens patient, you may call our office and we will gladly enter your current contact lens prescription into the database so that you may order contacts. If you have not had a contact lens evaluation recently or have never worn contacts, you may need to come to the office for an appointment. If you are not a patient of Lake Plains Eye Center, you should contact our office for further assistance.
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Although you may register on our website and receive reminders when an eye exam is due, you may not order rigid contact lenses on your own due to the very specific information that is required. Please call our office for further assistance.
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At Lake Plains Eye Center, we value our customers loyalty and respect your privacy. We will never sell, rent, or loan any information about you to a third party.
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You may reach our staff at
(585) 798-2020 during normal business hours. Our fax is (585) 798-3365. Our email is order-contacts@medina-ny.com. Or you may stop by the office at 500 Erie Street South, Medina, NY.
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We have access to the largest soft contact lens stock in the United States. Most in stock lenses ship same day or next day. You will receive email notification that your lenses have been shipped.
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We have access to many popular contact lens brands. You may have just overlooked it, or may not have known the exact name. Please contact Lake Plains Eye Center for further assistance.
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You need to have a contact lens evaluation. A corneal topography, lens evaluation by the doctor, a trial pair of contact lenses, instruction on care and cleaning, and insertion and removal are all included and will help you to have success in your contact lens experience.
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