Effective Date: January 1, 2022
ABB/Con-Cise Optical Group LLC and/or its affiliates (collectively, "ABB," "our," or "we") operates the online platforms and mobile applications that link to this Privacy Policy and other services that link to this Privacy Policy
(collectively, the "Services"). ABB values and respects the privacy of its
customers and visitors. The purpose of this Privacy Policy is to provide you
with information about ABB's policies regarding the collection, processing,
use, storage, and disclosure of information when you use our Services. This
Privacy Policy also describes the choices you can make about our use of your
information. This Privacy Policy does not apply to workforce-related personal
information collected from and relating to our employees, job applicants,
contractors, or similar individuals.
We may update or modify this Privacy Policy at any time, by posting the
amended version including the effective date of the updated version. By using
the Services and accepting these terms, you agree to the terms of this Privacy
Policy and the collection and use of information in accordance with this Policy.
If you do not agree to be bound by this Privacy Policy or any subsequent
modifications, you should not access or use our Services or disclose any
personal information through our Services. Unless otherwise defined in this
Privacy Policy, the terms used in this Privacy Policy have the same meanings
as in our Terms of Use, and/or our Terms of Sale.
PERSONAL INFORMATION
While using our Services, we may ask you to provide us with certain personal
information ("Personal Information"). Personal Information is information that
identifies, relates to, describes, can reasonably be associated with, or can
reasonably be linked to an individual or household.
We collect information from you both when you provide it voluntarily and
automatically when you use our Services. We may also collect Personal
Information from other sources, as described below.
We may collect Personal information and device information when you use
our Services, register for an account, make a purchase, provide us
information on a web form, telephone, or online chat, update or add
information to your account, when you otherwise correspond with us, engage
or connect with us through one of our social media pages, or chat with a
customer support specialist. Please remember that any information that is
disclosed in public comments, forums or other areas enabling other users to
submit comments ("Forums") becomes public information, is not maintained or
treated as confidential, and you should exercise caution when deciding to
disclose your Personal Information.
In addition, we may collect Personal Information about you from third parties
in connection with our Services, including from the following sources:
- Our customers: when we provide services for our customers
- Service providers (including hosting providers, shipping partners, product
manufacturers and payment processors)
- Data analytics service providers
- Email, chat and other communications service providers
- Customer service providers
- Customer Service Contact Center
- Advertising providers
- Social media platforms
- Promotional partners
INFORMATION WE COLLECT
We may collect the following categories of Personal Information from you,
which are the categories of Personal Information that we have collected within
the last 12 months, depending on your interactions with our Services and the
choices you make, as further described below:
- Identifiers. Your name, email address, postal address, unique personal
identifier, and Internet Protocol (IP) address.
- Interactions. . Records of products or services purchased, obtained, or
considered, or other purchasing or consuming histories.
-
Internet or other electronic network activity information. For example:
- Browse history. Data about the webpages you visit, such as which
pages you have viewed and times you have accessed pages, as
well as pages you visited before or after accessing our Services.
- Search history. Data about the search terms you enter.
- Device, connectivity, and configuration data. Data about your
device and nearby networks, including regional and language
settings.
- Geolocation data. Data about your device's location, which is inferred
from your IP address and your postal address.
- Protected Health Information. In order to provide our Services and
products to you, the Services may access and process Protected Health
Information (“PHI”) as defined by the Health Insurance Portability and
Accountability Act of 1996 (“HIPAA”). Our use of PHI is governed by
separate terms and conditions between ABB and our covered entity
customers. PHI should only be submitted through the Services as
permitted or required for use of the Services. Our covered entity
customers are responsible for ensuring any submitted to us is submitted
in accordance with your Notice of Privacy Practices.
- Demographic data. Data about you such as your age, country, preferred
language and other data reflecting your consumer's preferences,
characteristics, preferences.
Registering for an account is a service provided.
This is the Personal Information that is provided by you or collected by us to
enable you to login and/or access your account and our Services. This
includes your name, address, email address, and phone number.
You also have the option to provide us with some additional Personal
Information in order to make your account more personalized or in order to
store payment token for future purchases.
Newsletter Registration Information
This includes any information that you choose to provide to us through Social
Media forums through our Services.
Consultation and Customer Service Information
This includes any information that you choose to provide, whether by phone,
email, or chat, to our sales representatives, customer service representatives.
Payment and Purchasing Information
We may collect such Personal Information if you make a purchase through
our Services. The exact Personal Information collected will vary depending on
the payment method but may include information such as:
- Name;
- Credit or debit card type, expiration date, and certain digits of your card number;
- Billing and shipping addresses;
- Postal code; and
- Phone number.
We may also collect information concerning the products purchased or
considered, or other purchasing or consuming histories or tendencies.
Returns Data
When you initiate or request a product return, refund or exchange, we may
collect information from you in order to process your request and help prevent
fraud, including information from your government-issued ID (e.g., name on
ID, ID number).
Demographic Data
We may collect such Personal Information when you provide feedback or post
on a forum through our Services, including if you leave a comment on articles
posted on the Services.
- Date of birth
- Gender
- State/Region
- Preferences
Third Party Data
This includes both Personal Information and non-personally identifiable data
from our affiliates, customers, partners or vendors, data brokers or public
sources.
Location Information
We may collect general location information if you use features on our
Services that provide location-based services.
Usage Information
We may use protected health information to create information that is
deidentified in compliance with 45 C.F.R. § 164.514(a)-(b). We may use,
disclose, market, or sell such deidentified information for any lawful purposes,
without restriction, provided that the information does not include any key or
other mechanisms that would enable the information to be identified.
This can be Personal Information and non-Personal Information that is
collected about you when you are using our Services, and this may include:
- Information about your interactions with our Services, which includes the
date and time of any information you enter into our Services and your
interactions with other users of our Services and what content or
features you interacted with.
- User content you post to our Services including messages you send
and/or receive in the platforms and your interactions with our customer
service team and other users.
- Technical data which may include URL information, cookie data, web
beacons and other tracking technology information, your IP address, the
types of devices you are using to access or connect to our Services,
unique device IDs, device attributes, network connection type and
provider, network, browser type, language, and operating system.
Our Services may use cookies, unique identifiers and similar technologies
(each as described in more detail below) to collect information over time and
across different websites when you use or visit our Services. We or our third-
party partners use common tracking tools to collect information about the
pages you view, our Services functions that you access, the buttons and icons
you click, and to remember your login information and Services settings to
make it easier and more efficient for you to use our Services, and to provide
advertising content that we think may be of interest to you.
Cookies. Cookies are small data files that are downloaded onto your
computer or mobile device when you use our Services, which are unique to
your device or account. Cookies make it easier for you to use our Services by
saving your preferences so that we can use these to improve your next and
subsequent visits to our Services – for example, remembering your login
information. Cookies help us learn which areas of our Services are useful and
which areas need improvement.
We use cookies for the following purposes:
- To enable certain functions of the Services;
- To provide data analytics on users' use of the Services;
- To ensure our Services features are working correctly; and
- To show you content and advertising that is relevant to your interests.
We use both session and persistent cookies with the Services. A
persistent cookie retains user preferences for a website, app or service,
allowing those preferences to be used in future use sessions and
remains valid until its set expiry date (unless deleted by the user before
the expiry date). A temporary cookie, on the other hand, will expire at
the end of the user session, when the web browser is closed. We use
different types of cookies in connection with our Services:
- Essential cookies. These are cookies that are required for the
operation of our Services. They include, for example, cookies that
enable you to navigate and use the Services. Without these
cookies, certain features and areas of the Services will not be
available to you.
- Functionality and Analytics cookies. We use these cookies to
recognize you when you return to our Services and to track
information about how the Services are used so that we can make
improvements (for example, to recognize and count the number of
visitors and to see how visitors move around our website when they
are using it). We may also use these cookies to test new pages,
features, or functionality on the Services to see how our users react
to them. Like many websites, we use analytics, including Google
Analytics. You may find out more about how Google Analytics
collects and processes data by visiting “How Google uses data
when you use our partners' sites or apps” found here. By using our
Services, you consent to the processing of your Personal
Information by Google as described here https://policies.google.com/technologies/partner-sites and in
Google's privacy notice. You can control the information provided to Google and opt out of certain ads provided by Google by using of the of the methods set forth in https://www.google.com/policies/privacy/partners/ or use the Google Analytics opt out browser add-on at https://tools.google.com/dlpage/gaoptout?hl=en.
- Targeting / Advertising cookies. These cookies gather information
about your use of our Services so we may improve your experience
and provide you with more relevant content, advertising and
communications. They remember that you've visited our Services and
help us understand usage of our Services, as well as what solutions
you might be interested in so that we can help you get what you need.
Some of these cookies are from third parties that collect information
about users of our Services in order to provide advertising (through our
Services, including email marketing to you, and elsewhere) based on
users' online activities (so-called “interest-based advertising”) on our
Services and elsewhere online. The third parties involved in interest-based advertising collect internet browsing information (e.g., websites
visited, time of visit) across different websites and over time, and they
may use the information they collect on our Services to provide you
ads (from us and other companies) across the internet.
What are your choices regarding cookies? You can choose whether
to accept cookies by changing the settings on your browser or device. If
you'd like to delete cookies or instruct your web browser to delete or
refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them,
you might not be able to use all of the features we offer, and some of our
pages might not display properly.
Pixels, Web Beacons. We or third-party partners may use invisible pixels or
beacons on our Services to count how many users access or use certain
pages, features or content. This information is collected and reported in the
aggregate. We may use this information to improve our current Services
offerings, develop new products or services, and target information to you that
may be helpful and useful to you based upon your use of our Services.
Anonymized Information
We may collect and use anonymized and aggregated information that may be
created or derived from your Personal Information or usage of our Services –
including via cookies, pixels and web beacons – for purposes that include
data analysis, improving our Services, advertising, and developing new
features and functionality within our Services.
HOW WE USE INFORMATION
- To provide, maintain, personalize and improve our Services.
- To respond to your questions and requests.
- To maintain appropriate inventory of products.
- To communicate with you regarding our Services and notify you about
changes to our Services.
- To allow you to participate in interactive features of our Services when you
choose to do so.
- To contact you with newsletters, marketing or promotional materials and
other information that may be of interest to you.
- To provide you with advertising content in which we think you will be
interested.
- To gather analysis and assess trends and interests.
- To administer any sweepstakes, contest, giveaways or promotions that we
offer, and you choose to participate in.
- To invoice you, process payments and provide you with the products
purchased.
- To process returns.
- To provide customer support.
- To monitor the usage of our Services.
- To provide, maintain, personalize, and improve our Services.
- To provide you with content in which we think you will be interested.
- To provide you with location-based services.
- To gather analysis and assess trends and interests.
- To optimize the display of our Services on your device.
- To create, maintain and personalize your account with us.
- To monitor the usage of our Services.
- To administer manufacturer promotional programs.
- To support industry and product metrics.
- To allow you to participate in interactive features of our Services when you
choose to do so.
- To detect, prevent, and address technical issues.
- To help maintain the safety, security, and integrity of our Services and
technology assets.
- To comply with applicable laws, regulations, industry requirements and
governmental requests.
SHARING YOUR INFORMATION
We have not sold Personal Information within the previous 12 months, but we
may share non-Personal Information with third parties in our discretion in
connection with operating our Services, including with certain third parties who
we engage to help us run our business and perform the services, such as
under the following circumstances:
- Software and service providers, we use to manage and process your
information, for example, providers of payment processing software.
- Affiliates, subsidiaries, and customers.
- Product-related service providers, such as our delivery providers, vendors,
and manufacturers of our products.
- Google Analytics, a service provided by Google, Inc., to gather information about how you and other users engage with our Services. For more information about Google Analytics, please visit https://policies.google.com/technologies/partner-sites.
- Marketing service providers we may use to communicate with you.
- Advertising service providers we may use to assist us in providing
personalized advertising.
- Business partners, including promotional partners who are helping us run
a joint promotion or who provide a product or service in partnership or
collaboration with us.
- Internal Revenue Service and Other Taxing Authorities (e.g., if your
earnings from a sweepstakes or contest exceed a certain threshold and
we are required to disclose such earnings under applicable law.
- Other third parties that you expressly request us or consent to share your
Personal Information with.
Additionally, we will share your Personal Information with third parties where
required by law, where it is necessary in connection with our Services or
products, or where we have another legitimate interest in doing so. We do not
sell Personal Information, as applicable under the California Consumer
Privacy Act.
If we are subject to a merger or acquisition with/by another company, we may
share information with them in connection with the transaction.
ACKNOWLEDGEMENT AND WARRANTY
To the extent that you provide or transmit any information, including, but not
limited to, any Personal Information, any information that identifies any other
individual (including without limitation name, email address and/or telephone
number) and/or PHI, to ABB or its third-party service or data providers,
licensors, manufacturers or distributors ("Representatives") through the
Services, you warrant that (a) you are providing or obtaining only your own
information or the information of others which you are authorized to provide to
third parties and/or obtain from third parties on their behalf; and (b) the use
and disclosure of such information by ABB and its Representatives will not
violate HIPAA or other applicable law by using or disclosing the information in
connection with the Services or infringe upon or misappropriate the intellectual
property rights or otherwise violate the rights of any third parties.
HOW WE SAFEGUARD YOUR INFORMATION
The security of your data is important to us but remember that no method of
transmission over the Internet or method of electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your
Personal Information, we cannot guarantee its absolute security. Any
transmission of Personal Information is at your own risk. You are responsible
for maintaining the confidentiality of your Services access information and
password and for restricting access to your device, and you agree to accept
responsibility for all activities that occur under your password.
If you have reason to believe that your interaction with us is no longer secure
(for example, if you feel that the security of your account with us has been
compromised), please immediately contact us in accordance with the “Contact
Information” section below.
HOW LONG WE STORE YOUR INFORMATION
We will retain your Personal Information only for as long as is necessary for
the legitimate business purposes set out in this Privacy Policy. We will retain
and use your Personal Information to the extent necessary to comply with our
legal, accounting, or reporting obligations (for example, if we are required to
retain your data to comply with applicable laws), resolve disputes and enforce
our legal agreements and policies. Additionally, we may continue to store your
Personal Information contained in our standard back-ups.
We also will retain Usage Information for internal analysis purposes. Usage
Information is generally retained for a shorter period, except when Usage
Information is used to strengthen the security or to improve the functionality of
our Services or products, or we are legally obligated to retain Usage
Information for longer periods.
YOUR RIGHTS AND CHOICES REGARDING YOUR INFORMATION
Marketing Preferences. You can opt out from receiving future marketing
communications from us at any time by using the unsubscribe function in the
email you receive from us, or contacting us as set forth under "How to
contact us" below. Please allow sufficient time for your preferences to be
processed. Even if you opt out of receiving marketing messages, we may still
contact you for transactional purposes like confirming or following up on an
order or service request, asking you to review a product or service you have
ordered, or notifying you of product recalls. If you later opt back into getting
marketing communications from us, we will remove your information from our
opt-out databases.
Personalized Advertising. If you do not wish to participate in our advertising
personalization programs, you can opt-out by following the directions provided
within the applicable advertisement, or through disabling ad cookies through
your browser settings. You may also opt out of receiving interest-based ads
from Amazon, Facebook and Google. You will continue to see ads on each
platform, but they will not be personalized as a result of your actions on our
website. Please visit the links below if you wish to opt out or update your
preferences:
As noted above in "The Information We Collect About You", you can
choose whether to accept cookies by changing the settings on your browser
or device. However, if you choose to disable cookies, your experience with
our Services may be impaired and some features may not work as they were
intended.
Additionally, Do Not Track is a preference you can set in your web browser to
inform websites that you do not want to be tracked. You can enable or
disable Do Not Track by visiting the preferences or settings page of your web
browser. However, these features are not yet uniform, so we do not currently
respond to such features or signals. Therefore, if you select or turn on a “do
not track” feature in your web browser, we and our third-party providers may
continue collecting information about your online activities as described in this
Privacy Policy. You can choose to limit the data that third party services (e.g.,
social media platforms) share with us using the options provided to you by the
applicable third party service (for example, the options provided by a third
party social media platform when you connect your social media account with
our Services).
You can also disconnect your use of our Services from the third-party service
at any time using the options provided to you by the applicable third-party
service. Please note, however, that if you disconnect from the third-party
service, that will not delete the data we may have previously collected while
you were connected.
Depending on where you live, you may have certain rights with respect to
Personal Information that we have collected and used under certain
circumstances, which may include the following: *
-
The right to request the following information regarding our use of your Personal Information:
- The categories of your Personal Information that we have collected
- The purposes for which we have collected or used such Personal
Information.
- The categories of sources for the Personal Information we have
collected about you.
- The categories of third parties with whom we have disclosed your
Personal Information.
- If we have disclosed your Personal Information for a business
purpose, a list identifying the Personal Information categories that
each category of recipient obtained.
- If we have sold your personal information, a list identifying the
Personal Information categories that each category of recipient
purchased.
- The right to receive a copy of your Personal Information.
- The right to request us to erase your Personal Information when we no
longer need such data in connection with our Services (subject to
certain exceptions that may apply under applicable law). In accordance
with applicable laws and regulations, we may deny your deletion
request under certain circumstances, and will inform you of the basis for
the denial, which may include, but is not limited to, if retaining the
information is necessary for us or our service provider(s) to:
- Complete the transaction or service for which we collected the
Personal Information, provide a good or service that you
requested, take actions reasonably anticipated within the context
of our ongoing business relationship with you, or otherwise
perform our contract with you.
- Detect security incidents, protect against malicious, deceptive,
fraudulent, or illegal activity, or prosecute those responsible for
such activities.
- Enable solely internal uses that are reasonably aligned with
consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are
compatible with the context in which you provided it.
* If you are a resident of a jurisdiction where one or more of these rights are
granted to you under applicable law, and you wish to exercise any such rights
listed above, please contact us by either:
Only you, or someone legally authorized to act on your behalf, may make a
verifiable consumer request related to your Personal Information. Please
understand that we are required to verify your request and may require you to
provide some information to enable us to carry out such verification. We
cannot respond to your request or provide you with Personal Information if we
cannot verify your identity or authority to make the request and confirm the
Personal Information relates to you.
Making a verifiable consumer request does not require you to create an
account with us. We will only use Personal Information provided in a verifiable
consumer request to verify the requestor's identity or authority to make the
request.
Please note that if you submit a request that pertains to Protected Health
Information governed by HIPAA, our use and disclosure of your PHI is
governed by HIPAA and various other state laws. HIPAA already prohibits the
sale of your PHI without your express authorization. If you would like to
make a request regarding your PHI, please contact your eye care
provider.
TRANSFER OF DATA; SPECIAL NOTICE TO NON-U.S. USERS
Your information, including Personal Information, may be transferred to - and
maintained on - computers located outside of your state, province, country or
other governmental jurisdiction where the data protection laws may differ from
those of your jurisdiction. If you are located outside United States and choose
to provide information to us, please note that we transfer the data, including
Personal Information, to the United States and process it there. Your consent
to this Privacy Policy followed by your submission of such information
represents your agreement to that transfer.
We will take all the steps reasonably necessary to ensure that your data is
treated securely and in accordance with this Privacy Policy and no transfer of
your Personal Information will take place to an organization or a country
unless there are adequate controls in place including the security of your data
and other Personal Information.
If you are located in a country outside the U.S. and submit Personal
Information to us, you consent to the general use and disclosure of such
information as provided in this Privacy Policy and to the transfer and/or
storage of that information to the U.S. and other countries outside your
home country.
SENSITIVE PERSONAL INFORMATION
Subject to the following paragraph, we ask that you not send us, and you not
disclose, any sensitive personal information as this term is defined under
applicable data protection and privacy laws (for example, social security
numbers, information related to racial or ethnic origin, political opinions,
religion or other beliefs, health, biometrics or genetic characteristics, criminal
background or trade union membership) on or through the Services or
otherwise to us.
If you send or disclose any sensitive personal information to us, you consent
to our processing and use of such sensitive personal data in accordance with
this Privacy Policy. If you do not consent to our processing and use of such
sensitive personal information, you must not submit such content to our
Services.
POLICY ON CHILDREN'S INFORMATION
Our Services are not created for anyone under the age of 18 ("Children" or "Child"). By using the Services, you represent that you are at least 18 years old. If you do not meet this age requirement, then you must not access or use our Services.
We do not knowingly collect personally identifiable information from anyone under the age of 18, and we do not target the Services to children under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us though one of the methods listed under "How to Contact Us", below. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take reasonable steps to remove that information from our servers.
For more information about the Children's Online Privacy Protection Act ("COPPA"), which applies to websites that direct their services to children under the age of thirteen (18, please visit the Federal Trade Commission's website https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.
LINKS TO OTHER SITES AND SERVICES
Our Services contain links to third-party websites and services. If you click on
one of those links, you will be taken to websites or services that we do not
control. This Privacy Policy does not apply to the information practices of
those third-party websites and services. You should read the privacy policies
of third-party websites carefully as you're browsing and interaction with such
third-party websites and services are subject to that third party's own rules
and privacy policies and practices. We are not responsible for the content,
privacy policies, actions or security of third-party websites or services,
including any that are linked to from our Services.
GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be construed and governed under the laws of the
United States and State of Delaware (without regard to rules governing
conflicts of laws provisions). You agree that venue for all actions, arising out
of or relating in any way to your use of our Services, shall be in federal or
state court of competent jurisdiction located in Dover, Delaware, within one (1)
year after the claim arises. Each party waives any objections based on from
non-convenience and waives any objection to venue of any action instituted
hereunder to the extent that an action is brought in the courts identified above.
Each party consents to personal jurisdiction in the courts identified above.
HOW TO CONTACT US
You can update your preferences and information by updating your contact
information through our Services or contacting us at the e-mail address or
phone number below. Additionally, if you have any questions or concerns
about our use of your Personal Information, please do not hesitate to contact
us through any of the methods below.
Phone: 1-800-301-3225
Email: PrivacyOfficer@abboptical.com
Mail: ABB Optical Group
Attention of: Privacy Officer
12301 NW 39th Street
Coral Springs, FL 33065